Privacy Policy
Mkeka Bet Limited ("we", "us", "our") respects your privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, use, store, and share information when you use our website and services. By registering an account or using Mkeka Bet platform, you consent to data practices described in this policy. Last updated: February 1, 2026.
Information We Collect
We collect various types of information to provide and improve our services, comply with legal obligations, and ensure platform security.
| Data Category | Information Collected | Collection Method |
|---|---|---|
| Personal Identification | Full name, date of birth, NIDA number, passport number, national ID details | Provided during registration and verification |
| Contact Information | Email address, phone number, residential address | Account setup and profile updates |
| Financial Data | Payment method details, transaction history, deposit and withdrawal records | Processing payments through M-Pesa, bank transfers, cards |
| Technical Information | IP address, device type, browser version, operating system, cookies | Automatically collected when accessing platform |
| Usage Data | Betting history, game preferences, login times, pages visited | Generated during platform usage |
| Communication Records | Customer support chat logs, emails, feedback submissions | Interactions with support team |
We collect only information necessary for service provision, legal compliance, and platform security. You may decline to provide certain information, but this may limit access to specific features or services.
How We Use Your Information
Personal data collected is used for following purposes in compliance with Tanzania Data Protection Act and Gaming Board regulations.
- Account creation, verification, and management to ensure only eligible individuals access services
- Processing deposits, withdrawals, and financial transactions securely
- Complying with legal obligations including anti-money laundering checks and age verification
- Preventing fraud, detecting suspicious activity, and maintaining platform security
- Providing customer support and responding to inquiries or complaints
- Sending account notifications, transaction confirmations, and service updates
- Marketing communications about promotions and bonuses (with consent, opt-out available)
- Analyzing usage patterns to improve platform features and user experience
- Enforcing terms and conditions, including responsible gambling measures
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Data sharing occurs only as described in Third Party Disclosure section below.
Third Party Disclosure
We share personal information with selected third parties only when necessary for service delivery, legal compliance, or business operations.
All third parties are contractually obligated to protect your data and use it only for specified purposes. We conduct due diligence to ensure partners maintain adequate security standards. Data is not transferred outside Tanzania except to service providers with appropriate data protection safeguards.
Your Data Rights
Under Tanzania Data Protection Act, you have rights regarding personal information we hold. Exercise these rights by contacting support@mkekabet-tz.com.
- Access: Request copy of personal data we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Restriction: Request temporary suspension of data processing
- Portability: Receive your data in structured, machine-readable format
- Objection: Object to processing based on legitimate interests
- Withdrawal of consent: Withdraw consent for marketing communications anytime
We respond to rights requests within 30 days. Some requests may be declined if they conflict with legal obligations, such as maintaining records for anti-money laundering compliance. Identity verification required before fulfilling requests to prevent unauthorized access.
Data Retention
We retain personal information for as long as your account remains active plus additional period required by law. Financial records and transaction history maintained for minimum 7 years per Tanzania financial regulations. Closed accounts data stored for 5 years for legal and security purposes. Marketing data deleted within 30 days of unsubscribing. After retention periods expire, data is securely deleted or anonymized.
Security Measures
We implement technical and organizational measures protecting personal data from unauthorized access, loss, misuse, or alteration. Measures include SSL encryption for data transmission, secure servers with firewall protection, regular security audits, employee training on data protection, and restricted access to personal data on need-to-know basis. Despite precautions, no internet transmission is completely secure. You are responsible for maintaining confidentiality of login credentials.
For questions about this Privacy Policy or data practices, contact our Data Protection Officer at support@mkekabet-tz.com. Gaming Board of Tanzania oversees compliance with data protection regulations. Visit www.gamingboard.go.tz for additional information.